The last date to extend or renew a service contract for the product. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.įor equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract. The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. Actual ship date is dependent on lead time. The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. The product is no longer for sale after this date. The last date to order the product through Cisco point-of-sale mechanisms. The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. End-of-life milestones and dates for the Cisco Unified Contact Center Express 12.0 (Migrating to Cisco Unified Contact Center Express 12.5) The link to the Cisco Collaboration Flex Plan Contact Center Ordering Guide is provided below.Īlternatively upgrades to release 12.5 are available using Software Support Subscription (SWSS) contract. Customers are also encouraged to migrate to subsequent versions of the product using Cisco Collaboration Flex Plan Contact Center (A-FLEX-CC). 12.0 Customers can take advantage of new capabilities found in Cisco Unified Contact Center Express 12.5.Įxisting 12.0 customers can take advantage of new capabilities found in the replacement product, Cisco Unified Contact Center Express 12.5. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract. Table 2 lists the product part numbers affected by this announcement. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. The last day to order the affected product(s) is August 1, 2020. Cisco announces the end-of-sale and end-of life dates for the Cisco Unified Contact Center Express 12.0.
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